SAP Solution Support Engineer ABAP Developer 

Hungary, Pécs 

791834933

Roles & Responsibilities

• Technical Support and Problem Resolution :

Offer comprehensive technical guidance and solutions to customers. Proactively troubleshoot product issues to enable the timely and seamless utilization of SAP’s products, following an efficient communication workflow. The goal is to minimize the effort required for customers to use SAP products, thereby enhancing their overall experience.

• Knowledge Management and Feedback :

Document solutions and best practices. This documentation serves to strengthen self - service support channels, effectively deflecting a significant volume of customer problems. Additionally, provide valuable feedback to product development teams. This feedback loop is crucial for driving continuous improvements and enhancements to the products, ensuring they better meet customer needs.

• Cross - Functional Collaboration :

What you bring

• A minimum of 3 years of working experience in a similar role within the IT industry is preferred. (familiar with SAP ABAP)
• Fluent in oral and written English (Japanese speaking is a plus)
• Bachelor’s or master’s degree (preferred in computer science or engineering)
• Role-Specific Skills: Troubleshooting, Product Thinking, Knowledge Management, Relationship Building, Generative AI Day-To-Day Practice, Critical Thinking, etc.
• Professional Skills: Learning Agility, Emotional Intelligence, Effective Communication, Diversity Awareness, Customer Focus, Creative Thinking, Complex Problem Solving, and Collaboration.
• Strong team player who learns and adapts quickly
• With knowledge for SAP S/4HANA product (Financials Controlling, Sales and Sourcing & Procurement) is plus

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