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Tesla Customer Experience Specialist Operations - Gatwick United Kingdom, England 791394562
06.04.2025
What You’ll Do What You’ll Bring
- Engage with customers at Supercharger locations to provide an exceptional, personalized Tesla experience.
- Drive lead generation by identifying and capturing prospective customer interest, including scheduling on-the-spot and future test drives.
- Educate customers on Tesla vehicles, services, and features, including encouraging third-party customers to explore Tesla ownership.
- Manage car park flow, ensuring efficient and organized use of the Supercharger site to avoid congestion and maintain a premium environment.
- Support service opportunities, including light-touch services such as windscreen washes or tyre pressure checks.
- Promote brand advocacy, encouraging customers to share experiences via Google reviews, social media, and other platforms.
- Proactively engage end-of-lease Tesla customers, guiding them into new orders or test drives to support retention.
- Monitor on-site activity and customer interactions to ensure high engagement standards are maintained.
- Collaborate with local sales, delivery, and service teams to identify cross-functional opportunities.
- Visit nearby Supercharger sites during off-peak periods to broaden Tesla’s customer reach.
- Strong customer service mindset with a passion for delivering outstanding experiences.
- Confident communicator with the ability to engage and educate customers naturally.
- Sales-aware, able to identify and nurture opportunities without being pushy.
- Organized and proactive, able to manage multiple priorities in a fast-paced environment.
- Passionate about Tesla’s mission, innovation, and technology.
- Comfortable working independently and collaboratively across departments.
- Previous experience in customer service, retail, automotive, or sales is advantageous but not essential.
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