Cisco High Touch Operations Analyst Early Career Cracow 

Poland, Lesser Poland Voivodeship, Krakow 

79115015

Work approach: Hybrid (we require your presence in the office 2-3 times a week).

Autumn 2025

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.

• Collaborate with Customer Delivery Managers and Service Managers to ensure seamless and consistent delivery, you will be the main point of contact for the customer and internal operational issues
• Manage case escalations and ensure that there is clear ownership and responsibility for actions.
• Coordinate and deliver customer Open Case reviews, Monthly Service Reviews and Quarterly Business Reviews, as well as any preparation and follow-ups, innovate and improve the customer experience by using data as evidence to drive improvement.
• Develop and share operational best practices, processes, and procedures to improve the customer operations
• Conduct internal and customer-facing knowledge transfer sessions on Cisco tools processes, procedures
• Attend customer meetings to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel.

• Recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree
• English language proficiency
• Very strong communication, interpersonal and problem-solving skills
• Shown understanding of business process and requirements in a support environment
• 0-2 years of experience
• Able to legally live and work in Poland without visa support or sponsorship

• Ability to work as a team member in a cross-functional matrix environment.
• Excellent presentation and interpersonal skills (verbal & written)
• Report writing skills
• Influencing and negotiation skills.
• Strong critical thinking and decision-making skills
• Ability to apply knowledge and formulate customer recommendations.
• Ability and propensity to regularly learn and apply new skills in the networking environment
• Incident Management experience and/or ITIL certification is a great plus