Citi Group FX Applications Support - Tech Lead Analyst VP 

United Kingdom, England, London 

790312483

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you. You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Services, Markets, Banking and Functions

As aneFX Application Support Analystyou will play a pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our business to confidently service our clients.

Responsibilities:

• Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.

• Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.

• Develop and maintain technical support documentation for support team members and wider technology teams.

• Partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements.

• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

• Participate in application releases from development, testing and deployment into the production environment.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

• Considers the implications of the application of technology to the current environment.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

Qualifications:

• Experience in a Production Support role/environment is essential

• Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux

• Experience installing, configuring and/or supporting business applications

• Knowledge and experience of Problem Management Tools.

• Good interpersonal and communication skills

• Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills

• Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.

• Experience in a Foreign Exchange / Markets Support is preferred.

Education:

• Bachelor’s/University degree or equivalent experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

View the " " poster. View the .

View the .

View the