Taboola Implementation Specialist 

India, Haryana, Gurugram 

789006211

With this role you will be implementing, configuring and scaling Taboola News world class products, and supporting our partners, while always looking for improvements.

Roles and Responsibilities:

• Deliver high quality implementations for the given region while understanding the customer’s requirement and meeting the SLA’s
• Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target
• Investigate Fraud Cases and aim for faster resolution and detection
• Run basic bulks through SQL queries
• Timely and proactive response to incoming customer support inquiries via email and support ticketing system.
• Seamless coordination within the team & with external stake-holders(AMs/Sales etc.)
• Timely and proactive response to incoming customer inquiries via email, chat and ticketing system
• Exhibit strong work Ethic
• Troubleshoot technical issues and escalate issues internally as needed
• Get trained to handle all types of cases independently
• Identify challenges and opportunities to improve operational efficiency
• Continuously enhance your knowledge and proficiency by doing Product Trainings.Stay updated with latest product features, enhancements

Requirements:

• 1+ years of professional work experience as part of an enterprise software company
• 1+ years of hands on experience on HTML, CSS, JS, ReactJS and python
• Experience with Database – MySQL, Oracle
• Good communication skills verbal and written and extensive experience working with clients and partners.
• Strong problem-solving skills and the ability to think critically.
• Experience of working in a rapid global business growth environment will be a huge plus

Why Taboola?

• Taboola is the world’s leading recommendation platform reaching over 500 million daily active users. We’re growing rapidly, and have recently gone public on the NASDAQ.
• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.”If you ask our employees what they love about Taboola they will tell you that here, they are able to discover their best professional selves, explore where they can grow to, and learn from and together with smart and talented people.
• At Taboola, we pride ourselves in making an impact on how people consume content across the world, a culture of transparency, passion, and a diverse, inclusive and friendly work environment.
• You can get to know us more by visiting our,,and social media channels;,,