Citi Group Coordinador Programa Empresarial Comunicación 

Mexico, Mexico City 

78826986

• Responsible for the administration of the branch in the sales, service, control and management of human resources.
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service.
• Execute planning and budgeting activities to ensure branch annual goals are met.
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff.
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction.
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings.
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations.
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 5-8 years of relevant experience required
• Previous experience in banking or financial industry preferred
• Proven experience managing teams
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

• Bachelor's/University degree or equivalent experience

Objetivo del puesto

Este puesto deberá diseñar, desarrollar, implantar y dar seguimiento a la estrategia de atención a empresas, que permita acceder al otorgamiento de servicio a sus trabajadores, así como permitir ampliar la base de clientes.

También deberá establecer y coordinar el Modelo de Comunicación del área, que permita llegar a toda la estructura, con información relevante, oportuna de fácil entendimiento.

Perfil

• Licenciatura terminada - económico administrativa /deseable mercadotecnia.

• 5 a 7 años mínimo de experiencia en temas comerciales dentro de la industria financiera.

• Deseables conocimientos en Afore / SAR

Habilidades y Competencias

Enfoque estratégico Fuertes habilidades de comunicación Alta orientación a resultados cuantitativos y cualitativos Organización y administración Desarrollo de procesos de atención a clientes empresariales Trabajo en equipo Atención a múltiples proyectos de forma simultánea Capacidad de interrelación con clientes empresariales, otras áreas y pares del área Diseñar y desarrollar estrategias para garantizar que los mensajes clave se transmitan de manera clara y coherente en la estructura de Asesoría. Escucha activa, asertividad, empatía y comunicación verbal y no verbal Capacidad negociadora entre las diferentes áreas, así como con clientes internos y externos Creatividad para encontrar soluciones a diferentes problemáticas de clientes y del área.

Time Type:

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