Nvidia Senior RMA QA Engineer 

China, Hong Kong, Hong Kong Island 

787582280

You will be reporting to QA-RMA Manager.

What you’ll be doing:

• Manage customer complaints related to RMA and responses timely and ensure effective communication of information between customer and internal engineering teams for issue solving.

• Support project implementation, such as additional process implementation, CRM enhancement with IT.

• Ensure effective communication between customer and internal teams and regular review project progress.

• Conduct RMA QA Analysis daily with collecting/reviewing customer data to achieve the RMA Approval TAT.

• Support data analysis and reporting to internal engineering teams and top management.

What we need to see:

• Bachelor’s degree in Electronics/Computer Engineering or equivalent education or equivalent experience.

• 8+ years of customer quality experience in electronics products.

• Experience in quality operation in RMA.

• Strong ability on data analysis and familiar with QA analysis tools.

• Good verbal and written communication skills in English and Chinese.

Ways to stand out from the crowd:

• In depth experience in customer complaint handling and understanding what customer need in quality.

• Good experience in SAP/ Data Analysis.

• Strong background of technical/debug skills in test methodology.

• Good experience in programming and using Excel, JMP Analysis.