Microsoft Intune Technical Support Engineer 

United Kingdom, England 

787350861

Minimum Requirements:

• Candidate must have hands on working experience in technical support, technical consulting experience, or information technology experience.
• Candidate must have worked in global customer service environment resolving complex technical issues.
• Must have worked on sys-admin, active directory, etc.
• SCCM- Config Manager experience/ Cloud experience will be a plus.

UK Citizenship needed

English Language: fluent in reading, writing and speaking.

Knowledge of additional language would be an added advantage.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements