Manage requirements elaboration milestones for implementation and adoption of new KYC Standards
Collaborate with Operations Users and managers across LOBs and work streams to ensure consistency for cross-platform workflow functional design
Partner with KYC Operations, Business Users and Process Reengineering teams to ensure alignment of processes to the system functionality
Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios and other methods
Ensure timely completion of requirements gathering milestones and story writing
Effectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
Translate conceptual customer requirements into functional requirements in a clear manner that is to developers / project team
Ensure JIRA backlog is consistently being built, allowing to fill at least a sprint worth of capacity at any given time
Maintain/enhance requirements gathering model that enables smooth adoption of the system by Operation users
Ensure strong engagement at all levels of the cross-functional stakeholder team and technology team
Align system design to operating model, Timely escalation and resolution of impediments and Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development
Required qualifications, capabilities and skills
6 years+ experience in a business analysis role program and/or project management in the banking/ financial industry
Advanced Business Process Modelling and analysis techniques including production of Use Case Models, detailed Use Cases, Activity Diagrams, State Diagrams and Logical design Models
Exposure and understanding of programming skills like MFE’s, API’s Micorservice, JSON, Kafka, Postman, etc
Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements
Software Development methodologies, especially Agile
Exposure and understanding of UX designing aspects and UX modeling
Advanced knowledge of Microsoft Office, i.e., Excel, Word, Visio, Powerpoint, Lucid etc.
The ability to work within a large team
The ability to work independently as well as part of a team