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WalkMe Technical Architect Israel, Tel Aviv District, Tel Aviv-Yafo 784843070
30.03.2025
About theposition
We value collaboration and understand the importance of a healthy work-life balance . To support, we offer (What Sets Us Apart):
- Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing.
What you'll own
- Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
- Provide expert guidance on software deployment best practices to optimize system performance and reliability.
- Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
- Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
- Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
- Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
- Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
- Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.
What you need to succeed
- Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
- Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
- Ability to solve open-ended problems in unstructured environments.
- Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
- Experience building applications with JavaScript and APIs.
- Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
- Experience in the Digital Adoption space is preferred.
- *** Working Days - Monday to Friday
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