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JPMorgan Vice President Content Design - Hyderabad 
India, Telangana, Hyderabad 
784675327

29.04.2025

As a Vice President of Content Design within the Connected Commerce: Commerce Enablement team, you will develop and execute content plans for inclusive, usable product experiences. You will play a pivotal role in shaping customer experiences through content, leading strategically important initiatives, driving innovative solutions to complex problems, and collaborating with cross-functional teams.

Job Responsibilities

  • Develop and implement content design strategies for multiple components of a product or a series of small products, ensuring alignment with business requirements and user experience goals.
  • Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable.
  • Use content models and taxonomies to design, structure, and organize digital content to effectively guide customers through the experience and simplify complex technical concepts.
  • Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.
  • Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.

Required Qualifications, Capabilities, and Skills

  • Five years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
  • Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
  • Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
  • Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
  • Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills

  • Examples of recent work required.