You will work cross-functionally with internal teams to drive new features and processes. Interface with vendors on proof-of-concept evaluations and issue resolution. In this role, the incumbent will also support event-operations teams on live-streaming services and assist in broadcast transmission check-ins and validations for live events. This role is responsible for setup and maintaining live encoding workflows. You will also work with client teams to ensure features are performing as encouraged across devices. You will be challenged to diagnose and troubleshoot live video delivery issues with urgency. This role will also work with support teams to craft issue communication with leadership. Troubleshoot complex partner and vendor integrations. Creating, maintaining and executing playbooks, RCAs, and integration specifications.