NICE Software Engineer 

Philippines, Manila 

784208745

The Software Engineer will help maintain and drive enhancements to our Salesforce.com platform. This position will design and build visual force pages, complex triggers and custom objects. The position is responsible for the solution design and development with-in Salesforce.com CRM and third party applications. You will work closely with internal members of the sales, marketing, service and operations organizations.

How will you make an impact?

• Create applications to interface with Salesforce and Salesforce.com
• Evaluate existing processes and determine potential Salesforce-enabled enhancements
• Identify opportunities for automation in Salesforce
• Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirements
• Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet corporate and department goals successfully
• Collaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience in software development
• Proficient in Java (Spring Boot, Hibernate) and .NET frameworks (C#, ASP.NET Core)
• Solid understanding of scripting languages such as Python, JavaScript, Bash, or PowerShell
• Experience working with RESTful APIs, web services, and databases (SQL Server, MySQL, or Oracle)
• Familiarity with version control tools like Git
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure, GCP)
• Exposure to CI/CD pipelines and DevOps practices
• Knowledge of containerization (Docker, Kubernetes)
• Familiarity with Agile/Scrum methodologies

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Reporting into:Manager, Cloud Operations

Role Type:Individual Contributor