BMC Network Ops Control Specialist 

Mexico, Jalisco 

783988359

Position Description:

Network Ops Control Specialistis responsible for monitoring, troubleshooting, and debugging alerts for our Helix Cloud Systems. This individual takes ownership of alerts and makes sound judgment regarding the severity of the situation. Uses well defined procedures and practices to determine appropriate actions to resolve monitored alerts.

Primary Roles and Responsibilities:

• Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
• Primary point of contact for impact situations and escalation for wider team engagement.
• Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
• Provide Tier 1 level troubleshooting and isolation of application events.
• Ability to quickly assess the business and technical situation and enabled to make decisions
• Adept at both English verbal and written communication
• Ensure accuracy for all scheduled reports within Operations and proactively.
• Initiate corrective actions by opening tickets in the queue of the appropriate teams.
• Team player which includes mentoring and knowledge sharing across the team.
• Proactively identify opportunities for improvement and offer/create viable recommendations/options.