Plarium Player Support Agent 

Ukraine, Lviv Oblast, Lviv 

783618115

The successful applicant will be able to work at our Lviv office or remotely in Ukraine.

This position involves 8 weeks of paid training: Monday to Friday from 10:00 to 18:30 Kyiv time (GMT+2).

Upon completion of this training, work will be in shifts from Monday to Friday. Options for working hours are as follows:

1. Shift 1: 08:00 – 16:30

2. Shift 2: 11:30 – 20:00

• Investigating player-reported game issues and responding to users’ questions

• Creating bug reports and technical reports

• Cooperating with the development, QA, and game design teams

• Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions)

• Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to support our games better

• English language skills at the Upper-intermediate level or higher

• Fluency in Ukrainian

• Strong communication skills and understanding of the principles of customer interaction

• Interest in games and an understanding of game mechanics

• Time management skills and the ability to multitask

• Understanding of software testing and experience working with bug tracking systems (experience with Jira is a plus)

• Experience playing MMORPG games

• Officially registered full-time employment

• Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

• Medical support and fully paid leave if you or your child are sick

• Reimbursement of expenses for using coworking spaces

• Individual development plan and regular feedback

• Professional seminars, workshops, courses, and internal training programs

• Opportunity to take an interest-free loan

• Counseling with psychologists and mental health workshops

• Reimbursement of gym membership fees, and a running club