JPMorgan Client Service Account Manager II - Player Coach 

Philippines, Quezon City 

783403131

Job Responsibilities:

• Oversee and provide direct support for a specific portfolio of clients, aligning client needs to bank solutions and providing value-added bank, product, and industry insight to clients.
• Act as the point of escalation and resolution for service issues, in addition to Client Service Account Manager responsibilities, and liaise with bank partners to manage complex issues, sensitive closings, and structuring relationship alignment events.
• Coach the team in partnership with the direct manager and monitor service delivery performance to ensure client satisfaction.
• Provide strategic direction, leading, motivating, encouraging, and coaching for optimum performance, and build a winning culture that aligns with business objectives.
• Identify training opportunities to enrich personal and career development.
• Provide an inclusive, collaborative, and productive environment for all Client Service Account Managers.

Required qualifications, capabilities and skills:

• Minimum of 5+ years of relevant industry and/or functional and/or management experience
• In depth knowledge of Core and Complex Domestic and International Treasury products
• Strong leader and people manager with ability to assess the big picture in complex situations
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously