Red hat Senior Site Reliability Engineer 

Australia 

783325633

What you will do

• Work as a part of a global engineering and support team (multiple time zones) to deliver stability and to support enablement and technical sales activities.

• Resolve users’ incidents, identify problems and maintain a high degree of customer service

• Maintain the platform, infrastructure & tools to ensure successful demo and labs launches

• Complex Software Application Maintenance and Automation

• Continually iterate and improve dev processes to optimize Devops metrics; speed up response times and resolution times, improve the overall quality of activities

• Support Red Hat’s private cloud infrastructure running on multi-cloud environments (AWS, GCP, Azure, IBM and more)

• Work with global cross company teams

• Manage the life cycle of technical assets in the catalog, including onboarding, maintenance and retirement

• Engage in incident management - triage, troubleshooting, escalation and proper stakeholders communication management

• Own Devops KPIs and metrics and optimize services

• Support company events, hackfests, electronic trainings and instructor led-training sessions

• Develop our platform fand API components

• Secured open source development

• Maintaine our Openshift, VMware, Openstack and Ansible based environments

What you will bring

• Experience in technical support or customer services organization within a technology-oriented environment

• Experience with leading technical events, lab/demo infrastructure setup and support

• Ability to handle multiple priorities and meet deadlines in a fast-paced environment while maintaining high attention to detail

• Experience working in agile, cross-functional, matrix organization

• Excellent written and verbal communications skills

• Experience working with Service Now or a similar ITSM platform

• Familiarity with industry best practices related to delivery management and open source software development, preferably in regulated environments

• Experience working successfully across cultures, time zones, and languages

• Strong customer service skills

• 8+ years of experience as an SRE working with public cloud providers, in a software development company

• 7+ years experience with Red Hat Enterprise Linux and open source technologies

• 5+ years experience development in Python, SQL, Bash, Ansible and GoLang

• 8+ years experience with Openshift, Docker, Kubernetes

• 3+ years experience as an architect

• 3+ years experience with VMware

• 2+ years experience with OpenStack - advantage

• Experience working with Git. Jira and Confluence

• Proven ability to build and nurture relationships across multiple teams and to diligently follow through on commitments

• Ability to work in a fast-paced, Agile based innovative environment, working on many projects and responsibilities at the same time with ability to reprioritize effectively when needed

• Familiarity with Red Hat’s infrastructure technologies, particularly in the emerging technologies space, cloud, containers, automation, and DevOps

• A desire and passion to work for a startup like group within Red Hat and ability to hold several hats

• Red Hat certification holder - a must