Citi Group Manager Digital Products Services 

China, Hong Kong 

782807857

Responsibilities:

• Plays a role in developing and managing the implementation of digital product suite for new and existing customers across businesses
• Works across multiple lines of business to deliver value added enhancement to the customer engagement platforms
• Enhance customer experience across online and offline assets through testing, personalization and automation of customer journeys
• Performs project management on small to medium scale projects from inception through to delivery
• Supports the product and partner teams in the development of digital tools and all web assets providing guidance on best practice and upcoming market trends/opportunities
• Brings innovations in tools to improve responses and design
• Manages key projects/digital initiatives and deliver positive outcomes in line with business deadlines
• Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
• Supports website, innovating to deliver a remarkable customer experience, drive conversion and better engagement with the brand and products
• Track and manage production issues and work with relevant technology and local teams to expedite solutions
• Participates in monthly releases and performs business sanity testing
• Provide Subject Matter Expertise and direction for insights gained from experience on digital product project delivery
• Attend digital industry events and courses to remain up to date with industry trends and innovation; share relevant learnings and opportunities with the digital community
• Develop and deliver world class digital program and functionality delivery
• Prepare consistent and uniform reporting outputs that provide direction for optimization
• Provide accurate and valuable MIS for key stakeholders to ensure a Digital first approach to all activities
• Work as problem solver for key initiatives across multiple business areas to deliver digital projects
• Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
• Maintain relationships with key stakeholders across the business
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Excellent numerical/analytical capability
• Consistently demonstrates clear and concise written and verbal communication
• High level of proficiency in Microsoft Office applications
• Ability to think strategically and then execute upon that design
• Proven ability to plan and coordinate

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: