JPMorgan Senior Project Manager 

United Kingdom, Scotland 

782294388

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Deeply understand parent and kid money needs and habits – with particular attention to life moments that drive the need for new products and features, and identify opportunities to help kids get into their next product
• Design and deliver net-new end-to-end graduation experiences (in partnership with the Agile Product Organization & Design)
• Continuously improve graduation customer experiences across all channels (e.g., digital, branches) to achieve high graduation conversion rates, strong customer experience, and low complaints / attrition rates
• Develop graduation marketing plans, influencing acquisitions & engagement investment and reviewing campaigns/tactics (in partnership with Marketing)
• Develop field execution, seasonal graduation campaigns & communications plans to empower branch-based bankers (in partnership with National Sales)
• Lead customer-first and influence across functions, including Product Development, Marketing, Field/National Sales, Ops/Customer Support, Risk, Compliance

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong Product ownership, strategy, or consulting experience within financial services, with a focus on digital retail banking, and/or educational or childhood development product experience
• Strong business acumen and an analytical mind that can operationalize the strategy effectively
• Manage End-to-end problem solving (defining problems, structuring and building quantitative or qualitative analysis
• Outstanding communication, storytelling, and presentation skills
• Proven Track record of leading cross-functional teams to deliver exceptional levels of success, supporting strong collaboration skills

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor’s degree, advanced degree, or equivalent work experiences
• Be customer obsessed through effective partnerships and efforts to enhance results
• Embrace a start-up culture and foster an inclusive workplace