Akamai Cloud Support Engineer 

India, Uttarakhand, Dehradun 

78189949

As a Cloud Support Engineer, you will be responsible for:

• Offering effective solutions through tickets, emails, calls, and chat, resolving customer queries promptly and professionally.
• Working independently to manage incidents and escalations to closure
• Partnering with Sales, Services, Engineering, and Support teams to drive customer success on the Akamai platform.
• Managing customer support of special high-profile events, such as the Olympics. World cup and other global events

Do what you love

To be successful in this role you will:

• Have 1-3 years of experience and a bachelor's degree in computer science, Engineering, MIS
• Demonstrate understanding of fundamental computing concepts: Linux, Virtualization and Cloud Computing technologies like Containers, Kubernetes, VPCs, Storage
• Demonstrate understanding of networks, DNS, Routing, Load balancing, Firewalls, and key protocols like HTTP, SSL/TLS and TCP/IP.
• Have Knowledge on Web Applications.
• Be experienced in providing technical solutions and support to customers
• Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
• Demonstrate aptitude for building trusted relationships with customers and team members

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.