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Google Product Manager Creator Support Workflows India, Karnataka, Bengaluru 781713835
10.03.2025
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in product management or related technical role.
Preferred qualifications:
- Familiarity with customer/user support (e.g., driving down escalation volume, cost per user, improving first time resolution, Total Resolution Time (TRT), Average Resolution Time (ART), Customer Satisfaction Score) at scale.
- Ability to create order and develop a clear product strategy in an ambiguous environment.
- Excellent investigative skills to generate insights from support data to identify issues and prioritize.
- Excellent ability to influence and executive communication skills to build strong relationships with cross-functional partners.
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