Wells Fargo Senior Operations Processor - KYC/AML 

India, Karnataka, Bengaluru 

781481222

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326
• Responsible for reviewing complex work and work on the priority queues
• Contact appropriate resources as needed to ensure accurate and thorough review of Universal Workstation records all cases in the work queue, including research and documentation
• Conduct research in Hogan and search external Websites for TIN verification when necessary
• Complete no less than 4 hours per year of self-directed subject matter related training
• Assist lower level Operations Analysts in development of their own research methods
• Assist with departmental projects and initiatives as tasked by management
• Partner with appropriate resources to seek out solutions to problems
• Research and resolve problems within department SLAs
• Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
• Must be flexible to work odd shifts
• Ability to work overtime during peak volume times
• Conduct trainings for the team members in absence of Analysts
• Consult with lower level Analysts; assist in development of their research and investigative methods
• Provide coaching and mentoring to other Analysts regarding processes, procedures and policy
• Should be a graduate with 4+ years’ of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
• Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
• Ability to meet and often exceed established production standards
• Ability to analyze and summarize large amounts of data
• Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
• Has a basic understanding of multiple processes within LOB
• Examines and delivers as per the required quality, following the laid procedures, policies under guidance
• Accurately process high volumes of work, within established deadlines
• Displays understanding of process related metric
• Possess basic domain knowledge
• Communicate clearly and concisely
• Strong communication skills and have the ability to conduct process trainings and provide floor support if required

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.