Snowflake SITE COORDINATOR 

United Kingdom, England, London 

777455133

You will be based in our newly refurbished London office Mon-Fri, along with both a peer and your direct line manager. Our office is a short walk from London Liverpool Street. Our EMEA IT Client Service team consists of 7 members located in our 4 main offices: London, Warsaw, Berlin, and Amsterdam. Occasional travel will be required.

• Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
• Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
• Provide Global support by managing tickets within our IT Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues
• Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
• Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support and pass them down to the Level 1 help desk
• Actively participate as a Global IT member and participate in global projects
• Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems with necessary
• Excellent oral and written communication skills with strong interpersonal skills
• Candidate must have the basic ability to manage projects and an understanding of project methodology
• Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
• Working knowledge of video collaboration (Zoom) and providing local A/V support
• Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
• Responsible for maintaining local inventory accuracy and coordinating equipment
• Prepare new hire hardware for deployment
• Responsible for running weekly new hire orientation
• Troubleshoot client-side network connectivity issues

• Minimum of 8+ years experience supporting information technology infrastructure
• Minimum of 5 years experience providing executive-level support
• Strong experience with Mac OS systems at the user level
• Experience with change control policies and procedures
• Experience administering small-size corporate server rooms
• Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
• Office 365 Administration
• Google Administration
• Jamf Administration
• Active Directory Administration
• Must be able to work a flexible schedule, including overtime and after-hours work. Must be periodically on call for after-hours support
• Onsite 5 days per week, Mon-Fri
• Must be able to lift 50lbs and ability to troubleshoot network issues in IDF