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JPMorgan Sr Product Portfolio Operations Associate United Kingdom, England 77645587
08.09.2024
Job responsibilities
- Coordinates ServiceNow training offering, working with the vendor to create and promote training opportunities, ensure we effectively use our training resources
- Administering courses with participants and vendor, resolving issues, monitoring training availability and reporting status
- Creates synergies across products to ensure successful delivery against business objectives
- Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs
- Calculates metrics for portfolio management operations and analyzes data for areas of opportunity
- Develops change initiative materials and change timelines
- Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs
Required qualifications, capabilities, and skills
- Experience or equivalent expertise in training coordination, program management or performance optimization
- Proven ability to implement operational effectiveness initiatives
- Prior working exposure to operations of the product development life cycle and agile methodologies
- Ability to create recommended training plans for roles within the platform, understanding each persona's unique needs
- Ability to communicate verbally and in written formats to management of all levels
- Works with a team mentality, understanding that working together to achieve a goal drives greater diversity of thought and a stronger solution
Preferred qualifications, capabilities, and skills
- Experience using JIRA Align to aid product areas to manage their roadmap, dependencies, risks, and deliverables
- Ideally but not essential some experience with the ServiceNow Platform as either an end user or analyst
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