Amazon Cloud Support Engineer - Linux 

South Africa, Western Cape, Cape Town 

775871921

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Every day will bring new and exciting challenges on the job while you:- Learn and use groundbreaking technologies.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.** As we operate on a follow-the-sun model, with Support sites located globally, there is no after hours on-call or mandated overtime in this role.BASIC QUALIFICATIONS• Good in-depth troubleshooting to resolve straightforward Linux and network related technical problems.
• Strong troubleshoot connectivity problems across the different layers of the OSI model from the Linux stand point of view using tools like ping, traceroute, ifconfig, tcpdump, etc.
• Good understanding of Networking fundamentals like CIDR notations, OSI model, HTTP/HTTPS, DNS, SSH, TCP, routing, switching, subnets, ACLs, NAT
• Perform networking administration tasks like being able to connect an individual PC to the network/internet and set FW rules.PREFERRED QUALIFICATIONS• 4 to 7 years of relevant experience
• Perform basic administration tasks and initial troubleshooting of different Linux distributions.
• Knowledge of the most common OS logs used for troubleshooting problems.
• Troubleshooting of disk space issues and knowledge of the administrative tasks required to address these problems.
• High level understanding of security in Linux (filesystem permissions, etc), may have experience managing users and groups.
• Troubleshooting of booting issues and how to manage services in Linux (SystemV and or SystemD)
• Basic backup and restore concepts (desktops/laptops).
• Have experience installing software using the different package managers
• Basic understanding of applications such as Apache, NginX, MySQL, etc.
• Troubleshoot performance issues in a single domain using common OS tools such as top, sar and free.
• Basic understanding of process lifecycle and signals
• Basic understanding of 3-tier web application and a general idea of which components are stateful and which ones are stateless.
• Basic understanding of shell concepts such as variables, aliases, redirection and shell expansion.

- 3+ years of network and operating system support experience

- Knowledge of security best practices