Job Summary
Key job responsibilities
• Design and evaluate state-of-the-art algorithms and approaches in generative AI, agentic system, multi-modal classification, intent detection, information retrieval, anomaly and fraud detection.
• Translate product and CX requirements into measurable science problems and metrics.
• Collaborate with product and tech partners and customers to validate hypothesis, drive adoption, and increase business impact
• Key author in writing high quality scientific papers in internal and external peer-reviewed conferences.A day in the life
- Writing code, and running experiments with re-usable science libraries
- Reviewing labels and audit results with investigators and operations associates
- PhD, or Master's degree with 2+ years of machine learning experience, or bachelor degree with 3+ years of machine learning experience
- Experience programming in Python, Java, C++, or related language
- Experience with neural deep learning methods, LLM, and natural language processing
- Experience with conducting research in a corporate setting
- Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability
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