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Monday Partner Success Manager - DACH Italy, Abruzzo, Chieti 773919131
02.02.2025
This role is based in our London office and will be a hybrid working role with 3 days per week in the office.
This role is based in our London office and will be a hybrid working role with 3 days per week in the office.
- Work closely with the Partnerships managers to share portfolio insights of their partners.
- Work closely with the partners to build their customer success management skills to ensure their customers’ retention and satisfaction.
- Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.
- Provide onboarding and training for new partners to ensure they’re able to help teams find value with
- Forecast and track key account metrics
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
- Provide professional support to enhance customer’s and partners’ dedication to
Your Experience & Skills
- 3+ years of experience in SaaS Customer Success Management, working with clients in the DACH region
- Fluency in BOTH German and English
- Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
- Experience collaborating with developers, engineers, and product managers to meet customer requirements
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans
- Excellent organizational and time-management skills
- Analytical skills and passion towards technology
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