Philips Customer Support Engineer - Victoria 

Australia, Victoria, Melbourne 

77377411

Your challenge:

An exciting opportunity has arisen for anexperienced engineerto work on multi modalities,
mainly X-Ray Equipment, based in Melbourne. This is a critical customer facing role with responsibilities of maintaining and developing

responsibilities also include:

• Executing technical service to the requests, problems, or planned service activities. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
• Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
• Focusing on First Time Right ensuring there is a clear action plan, with parts (if required), and remote diagnosis before the onsite visit.
• Working collaboratively with the wider organization to provide exceptional service to our customers.
• Seeking Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
• Taking a lead in handling customers’ complaints (safety & non-safety related) & managing technical escalations through to resolution ensuring all stakeholders are continually updated of progress.
• Providing best-in-class service to our customers with technical support, maintenance and repairs on equipment.
• Determining most cost-effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• The role will normally be located in Melbourne; however, Philips may require you to work at alternatives locations (including interstate locations).
• The role requires adequate number of trainings on Philips equipment which is done locally and overseas.

To be successful in this role:

• You will ideally have adegree level education or equivalent in Electronics, Electrical Engineering or Biomedical Engineering
• Experience in customer facing service engineering background
• within medical equipment industry with experience in Diagnostic X-Ray highly preferred.
• Strong IT skills, and the ability to work in a fast-paced environment.
• You will ideally hold a Restricted Electrical License.
• You will also need to hold a full AU drivers licens

Furthermore, you will have strong IT Skills, interpersonal skills and ability to work in a fast-paced environment.

Our Offer:

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

• A competitive salary
• Company car
• Company Bonus
• Learning and Development opportunities through our Philips University
• The Philips Employee Shop allows employees to buy Philips’s products at discounted prices.
• Flexibility in a career with a positive and supportive atmosphere in which to develop your talents