Dell Campus Account Services Management Analyst 

China, Hong Kong, Hong Kong Island 

773544260

2025 Campus Account Services Management Analyst

What you’ll achieve

As Account Services Management Analyst, you will manage multiple work streams and service delivery processes. Prioritizing and aligning to your customers’ needs while driving continuous improvement and developing monthly business reviews.

You will:

• Educate your customers on and enable the adoption of all Dell Technologies Services portfolio offerings and tools and communicate relevant service updates and recommendations to ensure a level of compliance and performance.
• Work with your customers to proactively identify and resolve potential issues to achieve high system availability in the customer’s environment and use data to build a compelling account plan and strategy.
• Provide reports to proactively inform your customers and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.
• Lead meetings with an executive level audience and articulate a forward-thinking account plan and Perform onsite customer visits as necessary.
• Leverage our AIoPs technology to improve customer operations

Essential Requirements

• Excellent communications skills
• Ability to prioritize and maintain organization in day to day activities
• Ability to follow process, policies and practices to achieve consistency and compliance
• Critical thinking and problem-solving skills

Desirable Requirements

• Collaboration skills
• Data Analysis Skill