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JPMorgan Infrastructure Engineer III Production Management Incident Manager 
Singapore 
771370326

17.08.2024
Job responsibilities
  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
  • Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
  • Identifies issues for escalation and communication, and provide solutions to the business and technology stakeholders.
  • Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
  • Coordinates the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization.
  • Drives Major Incidents to resolution authoritatively and confidently.
  • Sends executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis.
  • Assists with root cause analysis for all critical Major incidents and driving resolution to the issues.
  • Partners with peers to assist in coordination and identification of “Air Traffic Control” across the various technical estates during the incident.
  • Deals with change and problems related to Incident and overall Production Management.

Required qualifications, capabilities, and skills

  • Bachelor’s degree in Computer Science/Information Systems/Engineering or related disciplines
  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
  • Experience in Incident Management tools, specifically Service Now
  • Experience with one or more general purpose programming languages and/or automation scripting
  • AWS Cloud Practitioner
  • Working understanding of public cloud