Account Team Engagement: - Engage with customers early in the sales cycle by matching customer needs and vision to SAP solutions and qualifying the opportunity against a probability of success.
- Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.
- Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
- Provide expertise to the account team and to the development of the account strategy.
- Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
- Engage customers through impactful storytelling.
- Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.
- Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites, and other reusable content.
Customer Lifecycle Engagement:
- Effectively transition the deal to on-boarding teams / partner / Field Services.
- Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
- Provide expertise through the customers' successful deployments and realization of value, as required.
- Build knowledge across the customer lifecycle.
- Expand the SAP footprint by showing how other SAP solutions can be leveraged to address other areas of their business.
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