EY Talent Services - External Workforce Office EWO Operations Coordinator 

Philippines, Taguig 

771224559

Perform established tasks, as defined in the Operations Manual, in a professional, timely and accurate manner. Tasks include, but are not limited to:
 Monitoring and actioning Fieldglass dashboard escalations (i.e. approval workflow, unfilled job postings, pending work orders, overdue on and offboarding activity) - Manage workload and performance against established service and operational level agreements,
 Tier 1 helpdesk (Service Now) – ownership and responsibility for carrying out Tier 1 help desk support on a day-to-day basis. This will include liaising with people of all levels within the organisation and proactively taking ownership of all queries through to successful conclusion as well as managing escalations,
 Running end user surveys, analysing these, identifying trends,
 Reviewing and adding job templates,
 Monitoring spend thresholds, track tenure and end dates
 Generating global system standard reports - using the Fieldglass system to run requested reports and generate required data,
 Maintaining accurate and up-to-date documentation of processes and policies,
 Providing support for ad hoc projects as required,
 Identifying service improvements (process, people, technology).

Other Skills Requirements:

 Ensure all advice and support provided to the business accurately reflects the relevant policies and legislation
 Ensure quality of work (written and verbal) reflects the required standards of the team
 Ensure the detail within all documents generated or processes undertaken are accurate
 Produce all reports accurately and within required timeframe
 Absorbs information and relates to defined policy and process
 Understands reports produced and can identify trends or issues
 Management of day-to-day queries
 Ensure all queries are handled within the required timeframe
 Continually examen current process and share ideas of how to improve said processes
 Identify potential problems and escalates these where appropriate
 Identifies opportunities for improvement and shares these with wider team
 Makes decisions in line with defined policy and process
 Actively seeks sources of guidance, data or information to inform decisions
 Escalates issues that require higher levels of decision making or authority at the appropriate times

Job Requirements:
Education:

 Bachelor’s degree.
 Diploma in Human Resources will be an added advantage

 Minimum of 4 years of progressive experience in HR or related field at a coordinator or administrative level
 Demonstrated experience working with different stakeholders with competing needs
 Working in international and diverse environments

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