SAP Technology Services Senior Specialist - Japanese & English 

China, Liaoning 

770600237

What You'll Do:

As a Technology Consultant, you will analyze customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders.

In addition, you might also work on changing our system setup guidelines, validating new application, designing work instructions or drive automation initiatives. You will also focus on designing and conducting knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines.

What You Bring:

• 9 to 14 years of experience as Technical SAP NetWeaver (ABAP and Java Basis administration)
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
• Single point of contact for the customer-facing unit regarding ECS delivery topics to ensure high service quality and customer satisfaction.
• Lead the EDS alignment call with SPOCs
• Follow-up with EDS team in case of any delay in ticket processing (action item tracking)
• Coordination & Escalation handling for EDS customers
• Reporting and performance review for EDS support (Alert & Incident management, SR)
• Collect regular feedback from TSM about EDS team performance
• Support in the coordination of activities with different teams TechOps
• Hands-on basis administration experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Cloud Connector or Business Objects solutions
• Good background in software architecture and cloud technology
• Good knowledge in SAP Business Technology Platform
• Experience with SAP HANA 2.0 and HANA XSA is an advantage
• Experience in ITIL and IT Service Management processes
• Fluent in English (written & spoken)
• Japanese (Fluent written & spoken)

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