Honeywell Lead Tech Supp Professional 

United States 

766409185

By changing the way we fly, fueling jets in an eco-friendly way, keepingbuildings smart and safe and even making it possible to breathe on Mars.

Key Responsibilities:

• Provide expert technical support tocustomers, resolving complex technical issues.
• Serve as a subject matterexpert in relevant technologies and products.
• Collaborate withcross-functional teams to develop and implement technical support strategies.
• Lead and mentor junior technical support professionals, providing guidance andsupport.
• Stay updated with industry trends and advancements, and providerecommendations for improvement.
• Contribute to the development and improvementof technical support processes and tools.
• Establish and maintain strongrelationships with key stakeholders, including customers and internal teams.
• Participate in customer meetings and provide technical expertise and guidance.

• Minimum of 6 years of proven experience intechnical support or a similar role.
• Expertise in relevant technologies andproducts.
• Strong problem-solving and analytical abilities.
• Excellentcommunication and interpersonal skills.
• Ability to effectively manage andprioritize multiple projects and tasks.
• Experience in mentoring and leading ateam.
• Strong customer focus and commitment to customer satisfaction.

• Extensive customer facing experience
• Experience in the industry is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

Ifthis is your dream role, then we'd love to hear from you.

• JOB ID: req463788
• Category: Customer Experience
• Location: Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,Egypt
• Exempt