Td Bank Client Due Diligence & Onboarding Lead 

Singapore, Singapore 

765121260

Role Description

The Group Manager II, Client Due Diligence & Onboarding Lead is a key member of the Global Business & Operations Services division and is accountable for leading the CDD New Client Onboarding and Client Management team in APAC. In this role, the Group Manager will support the TDS business growth strategy while effectively managing regulatory, operational and reputational risk by ensuring AML & KYC and other onboarding requirements are met. The Group Manager II will report directly to the Senior Manager, Client Due Diligence & Onboarding - APAC.

Key Responsibilities

• Manage a team of 7 professionals responsible for new client and product onboarding, including KYC due diligence, end-to-end client onboarding execution, and ongoing client relationship management.
• Partner with the Senior Manager, CDD, to execute strategic initiatives and deliver key operational outcomes.
• Lead, coach, and develop the onboarding team to build capabilities that support business growth and individual development goals.
• Manage end-to-end onboarding processes to ensure a smooth, efficient, and compliant client experience.
• Act as the primary contact for internal stakeholders and clients, handling inquiries, resolving issues, and ensuring service excellence.
• Prioritize onboarding requests based on risk and urgency, and ensure proactive communication of status, challenges, and timelines.
• Serve as a working manager, providing daily team direction and handling ad-hoc operational matters.
• Support internal and external audits, regulatory exams, and compliance testing engagements.
• Drive continuous improvement by identifying inefficiencies and implementing effective process enhancements.
• Maintain strong, collaborative relationships with internal stakeholders including front office, compliance, legal, and operations.
• Influence and engage partners in enhancing onboarding practices, particularly in streamlining AML/KYC processes.
• Escalate risks and issues promptly, ensuring timely resolution and alignment with internal controls.
• Represent the team in cross-functional committees, working groups, and strategic initiatives.
• Lead remediation efforts arising from audits, regulatory changes, or business expansion.
• Support the development of onboarding strategies that improve SLA performance and maintain competitiveness.
• Partner with Sales and Trading to support the growth of buy-side relationships, prioritize high-value clients, and accelerate trading readiness.
• Ensure accurate & timely client data and workflow management within internal systems for management reporting, compliance and auditability.
• Participate in product and client strategy discussions, offering insights to strengthen global onboarding capabilities.
• Promote a culture of accountability, inclusiveness, and alignment with TD's Shared Commitments

Role Requirements

• Extensive knowledge and understanding of the overall client onboarding process with corporate and institutional clients
• Expertise in using software tools, Windows applications, data analysis and reporting techniques
• Experience with Agent AI and RPA technologies (e.g., UiPath, Tableau, PowerBI) is an asset
• Strong product knowledge on capital markets and investment banking
• Experience working in Sales & Trading or a client-facing role
• Understanding of auditing principles, monitoring & testing techniques, and disciplines for assessing internal controls
• Extensive understanding of risk management and regulatory environments
• Strong knowledge of Money Laundering (ML), Terrorist Financing (TF) and sanctions risk, typologies and legislation in Canada and U.S. is an asset
• Minimum of 5+ years with progressively more responsibility in relevant field
• Experience on onboarding process for products under Singapore, Hong Kong, Japan, and Australia regulation is an asset
• University degree+
• Industry certifications and relevant professional designations (e.g. CAMS) is an asset
• Exceptional communication skills
• Excellent relationship management, negotiation and decision-making skills
• Strong organizational skills to prioritize various tasks and projects
• Management of stakeholder and partner relationships
• Strong leadership experience in a fast-paced environment
• Strong analytical and problem-solving skills
• People management experience an asset
• Ability to effectively and professionally evaluate and assess the work of others

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.