SolarEdge Technical Service Specialist- Tier 

Brazil, São Paulo, São Paulo 

764915684

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

What will you be doing?

• Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
• Onsite/Offsite Optimizer Troubleshooting
• Onsite/Offsite Inverter Troubleshooting
• Onsite/Offsite Communication Troubleshooting
• Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
• Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
• Provide updates to knowledge database used by other technical support representatives with new
• Troubleshooting information discovered in the resolution of customer calls.
• Document all activity in ticketing system and other database software platforms.
• Create layouts on the monitoring site at customer’s request

The position is located in Sao Paulo.