By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Responsibilities:
Professionally represent the managed security services business in interactions with internal and external customers and business partners as required.
Assume lead and/or support role in assigned projects insuring they are delivered on time and within budget and to the satisfaction of the customer.
Perform network administration tasks required to keep the Managed Security Services Center operational at industry standard level.
Maintaining and planning of infrastructure used in the delivery of managed security services.
Respond to monitoring alerts by interfacing with customer to advise of alarm situation, investigate problem and determine the optimal solution.
Contribute to the development of the remote services portfolio.
Keep technically current with the HPS/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines.
Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
Maintain industrial safety awareness through the completion of pertinent safety certifications.
Qualifications:
Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 7 years of directly related experience
Minimum of 3 years' experience in providing services via remote connectivity
Minimum of 3 years' experience in Information Technology
Strong diagnostic and analytical skills including problem solving, trouble shooting, management of priorities and self-direction to resolve complex issues.
Effective written and verbal skill to enable strong communication capabilities.
We Value:
Ability to write documentation and summaries
Experience working in an industrial environment (Oil and Gas, Chemical industry) is a plus
Experience securing industrial or corporate networks and assets against cyber threats is a plus
ITIL certification
Result oriented
Ability to work with minimal supervision
Customer service orientated
Administration and maintenance of Operating systems experience (Windows &Linux);
Virtual machines and Hypervisor platforms experience
Availability and Performance monitoring (WMI, SNMP, Syslog) experience
Task automation and or scripting (Batch, PowerShell, VBScript, Perl) experience
Basic administration of databases (MS-SQL, Oracle, MySQL, SQL Queries) experience
Systems and network hardening and audit compliance experience
Microsoft Patch management solutions (WSUS, MSSC) experience
Working experience with TCP/IP networks (basic network/device configuration, basic firewall/IPS/IDS administration, VPN’s)
Troubleshooting skills to resolve basic network and application or system integration issues
LAN/WAN and wireless networking principles and protocols including Ethernet, TCP/IP, VLAN, WLAN, Frame Relay, Firewall, DMZ, VPN, IDS, switches, routers, firewalls
Experience in LAN/WAN architectures & related diagnostic tools
Experience designing and optimizing complex LAN environments
Basic installation and maintenance of Operating systems experience; Basic virtual machines and Hypervisor platforms experience
Systems and network hardening and audit compliance experience
A very high standard of written and spoken English to help facilitate all the above
We offer:
The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
Group medical insurance plan life.
Paid annual leave and time off work.
A culture that fosters inclusion, diversity, and innovation
Market specific training and on-going personal development.
If this is your dream role, then we'd love to hear from you.