KLA Product Engineer 

Israel, North District 

762815433

Qualifications

• ​Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle

• Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.

• Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training

• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.

• Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)

• Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools

• Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.

• Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors

• Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.

Minimum Qualifications