Provides high quality customer service to both internal and external groups, effective communication and presentation skills required
Meet payroll delivery timelines, on time every time (no missed pay dates or statutory submissions)
Analyses and explains all components of payroll processing in SAP HR/ ADP GV
Identifies, analyses, researches and resolves errors and discrepancies between Apple’s internal HR/Employee systems and the payroll system to ensure accurate system status prior to payroll processing
Build and performs audits and reconciliations to the highest quality and understand the purpose and importance in the payroll
Supports various projects and/or system UAT stages through partnership and collaboration with IS&T, Ops & QA teams
Ensures all documentation is properly updated and supported according to company policies, procedures, regulatory practices and legal requirements
Solves day-to-day operational problems of varied scope and complexity
Production Support for Global Payroll systems for technical defects, enhancements or regular maintenance, providing timely ticket updates to business partners
Supports global peers, acting as a back-up or additional resource for audits, error handling, and global payroll processing
Handling of confidential data and understanding of responsibility
Must have experience with SAP HR Payroll or ADP GV for Payroll processing
Overall understanding of payroll and post payroll process flows, from the point of data capture through gross to net calculation to include processing or analyzing complex payments, required
Experience in payroll process and processing for multiple countries globally
Proficiency with spreadsheet, process mapping and word processing tools
Motivated self-starter who works well individually and in teams; good organizational and planning skills with strong attention to detail, required
Understand day to day priorities and adapt to an ever-changing/ fast paced environment
Experience developing and/or redesigning processes to maximize efficiency and effectiveness while maintaining proper internal controls and meeting segregation of duties requirements
Language skills a plus, specially English or other local language like Japanese/Chinese to support local process and partners
Education - Qualifications are generally met by someone who has a technical Bachelor’s degree or 5+ years of experience in similar roles.
Experience processing payroll for multiple regions in Greater China, Korea and Japan up to and including post-process audits, bank file creation, termination processing, legislative reporting such as monthly lodgments & year end statements generation, GL files generation and inbound/ outbound interfaces management
Payroll processing experience for MNCs
Strong communication (written & verbal) and interpersonal skills
Ability to identify key stakeholders and successfully influence without authority
Experience in process automation and analytics using various next generation tools