Adidas SENIOR SPECIALIST ACCOUNT OPERATIONS 

China, Shanghai, Yangpu District 

760995129

Sr. Specialist Account Operations (m/f/d)

Area: NAM

Department: Account Operations

Direct Reporting Line: Manager

Indirect/Secondary Reporting Line:

GSMS Grade: P1

Number of Personnel Managed: 0

Cost Center/Budget/Revenue Responsibility: No

Purpose & Overall Relevance for the Organization:

Responsibilities:

· Assist in providing customer service support to all assigned customers in specific market.

· Support communicating with customers via all relevant communication channels (e-mail, Assist, etc) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales.

· Ensure close cooperation with internal and external Stakeholders (e.g. Sales, AO Team, Finance, Order Fulfilment, etc) with the following topics:

o Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, etc.

o Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales

o Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations

· Contribute to Order Book Management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control.

· Contribute to the Logistics development by extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities.

· Support the Returns & Complaints team in handling for new requests and support in processing returns and complaints in line with the policy regulations.

· Stand in for and support colleagues working in other groups within AO.

· Support project development and implementation.

· Being the backfill of the manager when required.

Key Relationships:

Knowledge, Skills, and Abilities:

· Advanced working knowledge of MS Office.

· SAP, Sales Force (not excluding).

· Excel Intermediate to Advanced (excluding).

· Advanced English C1 (written and spoken) excluding.

· Project Management experience (not excluding).

· High level of customer orientation and communication skills.

· Process-oriented mindset and in-depth understanding of complex correlations.

· Autonomous and independent working style.

Requisite Education and Experience/Minimum Qualifications:

• Bachelor's degree (completed, excluding).

• 3+ years working experience in providing customer support in the field of customer service, sales, supply chain and/or logistics in multinational companies (not excluding).