Allot DDoS/Security Technical Support Engineer 

India, Maharashtra, Mumbai 

759683808

Job Description :

What you’ll do

• Handle 1st and 2nd level support cases professionally and independently via CRM, phone and email
• Provide excellent, dedicated and proactive support service
• Perform deep problem investigation into system logs and behaviour
• Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations
• Work with higher tier support teams and travel to customer sites according to need.
• All while maintaining direct contact with key customers in the APAC/EMEA region off-site and on-site to assure customer satisfaction and success. Serving APAC/EMEA customers but with opportunities to serve and travel globally.

Working in 9-hour shifts according to coverage needs mainly aimed to cover APAC and EMEA regions but may include other regions or Key Accounts. The position includes Weekend shifts and on-call duty as part of 24x7 global coverage.

Requirements :

What you should have

• At least 3-5 years hands-on experience in cyber security domain and/or product line
• 3+ years of experience in DDoS mitigation and incident response.
• Knowledge of emerging DDoS trends such as multi-vector attacks, IoT botnets, and application-layer DDoS.
• Experience supporting security product line for Tier 1 ISP/Mobile operators
• Hands-on experience in IDS/IPS, Malware protection, Endpoint security
• Strong knowledge of tools such as Snort, Wireshark, Splunk.
• At least 2+ years of experience on Supporting Applications on Cloud Platforms such as Kubernetes, AWS, Azure.
• Hands-on experience in PKI, SSL/TLS Certificate based authentication, IPSec / SSL VPN
• Detailed understanding of Cyber security best practices, threats, attack types, Phishing, Malware, Ransomware
• Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred).
• Strong hands-on working knowledge of TCP/IP networks, Routing, Switching, Firewalls, packet sniffing and traffic generation.
• Ability to learn and adapt quickly to technologies and technical environments.
• Leadership and team collaboration skills to manage cross-functional security teams during incident response.
• Excellent communicator written and spoken in English spoken and writing skills – a must.

Academic & Certifications

• Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.
• Certifications such as CISSP, CEH, CCNA Security, or specific DDoS Défense certifications
• Cloud Certifications such as AWS, Azure, CKA