Cisco Technical Consulting Engineer 

India, Karnataka, Bengaluru 

759594592

Your Impact

We're seeking team members that are trained in Data Center Routing and Switching products as well as technologies. You will provide support for Nexus 9K, Nexus 7K, 3K, 5K/2K suite of switches (both hardware and software).

• A technical expert providing technical assistance to Cisco customers located world-wide, while maintaining the highest levels of customer happiness.
• Assist customers in troubleshooting hardware/software related issues on various Cisco Nexus switching platforms.
• Applies analytical skills and technical knowledge to resolve product and network problems of moderate to high complexity.
• Analyse, configure and troubleshoot Core, Distribution, Access layer switches and networks.
• Effectively utilizes the moderate to complex lab setups to recreate and resolve customer found issues.
• Highly adaptable and sensitive to customer reported issues according to its severity.
• Should be able to quickly resolve customer issues.
• End to end ownership of customer service requests. Collaborates with all relevant stakeholders - internal and external, and acts as focal point until the problem is resolved.
• Exercises judgment within defined procedures to determine appropriate action.
• Presents ideas and interacts within TAC and development teams at peer level
• Ability to communicate effectively with customers in a variety of mediums.
• Utilization of a good understanding of Cisco business strategies and drivers to guide activities.
• Ability to inspire change through innovation.
• Drive for continuous learning, results orientation and collaboration.

Minimum Qualifications

• You've earned a Bachelor's degree in a technical field and 5+ years of dynamic experience in related role.
• You hold Certifications in one (or more) of the following: CCNA, CCNP, CCIE
• Prior customer support experience.
• BE/BS/MS in Electronics and Telecommunication, Electrical and Electronics, Computer Science, Information Technology or similar technical degree or related experience

Preferred Qualifications

• Strong Networking and in-depth knowledge in Cisco Nexus switching and routing technologies.
• Proficient with networking tools such as traffic generators (e.g. IXIA), sniffers, packet captures etc.
• Solid experience supporting and configuring medium to large enterprise DC network.
• Troubleshoot product and network problems of high complexity.
• Excellent verbal and written communication skills.
• Good Customer handling skills. Ability to handle tough situations effectively.
• Solid attention to details.