Citi Group Technology Vendor Performance & Optimization MD 

United Kingdom, England, London 

759401994

Key Responsibilities:

• Vendor Performance Management:

  • Primary interface for all technology vendor relations

  • Monitor and evaluate vendor performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

  • Develop and implement performance improvement plans when necessary.

  • Identifying and managing performance decline or emerging risk issues

  • Conduct regular business reviews with vendors to discuss performance, address concerns, and foster strong relationships.

  • Partner with Sourcing team to ensure holistic oversight for all Technology vendor activities

• Cost Optimization:

  • Identify and pursue cost optimization opportunities without compromising service quality.

• Business Activity Owner (BAO) Activity:

  • Manage / coordinate all BAO activities across technology

  • Own all aspects of the third-party relationship and is responsible for identifying, managing, and monitoring all third-party risks throughout the relationship and staying in compliance with TPM requirements.

  • Must understand the risks and ensure appropriate mitigating controls are established

• Strategic Alignment:

  • Ensure that vendor solutions align with the organization's technology strategy and business objectives.

  • Stay abreast of industry trends and emerging technologies.

• Governance and Communication:

  • Establish and maintain a governance framework for technology vendor management.

  • Facilitate effective communication and collaboration between vendors and internal stakeholders.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.

• 15+ years of proven experience in technology vendor management or a similar role.

• Strong understanding of IT service management principles (ITIL framework preferred).

• Excellent communication, interpersonal, and stakeholder management skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Relevant industry certifications (e.g., ITIL, CISM, CISSP).

• Experience with vendor management software and tools.

Time Type:

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