NetApp Sales Analyst 

India, Karnataka, Bengaluru 

75812801

• Provide outstanding daily operational support of the quoting process and system, which includes quote configuration, quote creation, quote updates, answer pricing related questions, Service renewal quotes for both the direct (field) and indirect (channel) sales organizations
• Perform problem analysis, triage, correction of issue, and root cause analysis, including engaging business program managers and technical resources when necessary
• Comprehension and capability of meeting Service Level Agreements (SLAs)
• Proactively improve the sales user experience and make quote tool a competitive advantage; identify, recommend and implement process improvements to ensure a positive customer experience
• Provide expertise in testing and troubleshooting system issues, enhancements and upgrades to the tool
• Act as an expert resource for system and process related issues, including being part of the project team for subsequent releases of quote tool
• Increase sales productivity by streamlining business processes and tools

• • Excellent English language; including verbal, written and comprehension skills
  • Excellent customer service skills, including the ability to host conference calls and collaboration sessions online
  • Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication
  • Experience with quoting, product configurations, pricing processes and systems, including testing of those processes and tools
  • Excellent multitasking skills with the ability to manage multiple requests, perform diverse job functions and support a high-performing, successful sales team
  • Excellent time management, analytical and problem-solving skills in a constantly changing and fast-paced environment, while maintaining a strong attention to accuracy, details and outstanding customer service
  • Working with the Change Management team on any process improvements

Typically requires a Bachelor’s degree and a minimum of 4 to 6 years enterprise experience in quoting processes and/or systems applications customer service, preferably within high tech companies.