Microsoft Customer Success Account Manager- FSI 

New Zealand, Auckland, Auckland 

757352501

About YouStrong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer.You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment,Ability to accelerate time to value by managing resources, influencing direction and escalating technical blockers, following through until resolved or workaround is implemented.A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge.

• Experience: Over five years of experience managing the delivery of IT related support and solutions that demonstrate measurable impact on business outcomes
• Relationship Building: Demonstrated ability to build and maintain effective relationships at a range of levels including senior executives
• Technical: Broad understanding of Microsoft technologies and industry directions including cloud. While not essential for selection, a cloud certification would also be desirable
• Program Management: Skills in creating, planning, managing and delivering programs through cross-group collaboration, resource orchestration, communication and analysing outcomes by paying close attention to detail.
• Account Planning: Experience in managing a portfolio of customers and participating in account planning
• Collaboration and Communication: Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format and being able to present confidently to large or small audiences including C-Level Executives, Senior Management, Database Administrators, Technical Engineers and End users
• Industry Knowledge: We are interested to hear if you have knowledge and experience with customers in the FSI sector as this would be considered an advantage
• Education: Bachelor’s degree or equivalent work experience in a relevant discipline is desirable

Driving customer cloud adoption and customer success is the prevailing business priority
• Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud.
• Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage
• Creating customer value by accelerating cloud consumption/usage, supportability
• Improving the customer experience with technical intensity and actioning customer feedback
• Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage