Bachelor's degree in engineering, computer science, AI, applied math, or a related field or equivalent practical experience.
10 years of experience in a customer-facing role in the enterprise technology space.
Experience building integrations using one or more of the following languages (e.g., Python, Node.js, Go, or Java).
Experience building conversational applications and contact center applications.
Ability to communicate in English and one of the local languages fluently in order to manage client relationships in the region.
Preferred qualifications:
Experience working with modern cloud architectures and technologies.
Experience with Google Cloud's artificial intelligence solutions.
Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
Experience in business strategy, business development and translating customer needs into solutions.
Ability to collaborate effectively across organizational boundaries and ambiguous, matrixed environments while building relationships to achieve business goals.