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Bank Of America Officer / Assistant Vice President Client Implementation - Trade Finance India, Tamil Nadu, Chennai 756334821
14.08.2025
Job Description:
Job Description:
This role is responsible for being the first point of client contact for trade and supply chain finance product onboarding and maintenance solutions. These individuals are responsible for handling end to end customer implementations under the Setup Trade Clients process and ensuring engagement of internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance, Technology and Operations) as appropriate. This position includes aspects of trade finance client onboarding, technical implementation and testing, and customized client solutions. The candidate should be an experienced professional and mid-level contributor able to work with senior leaders and quickly adapt to changes in process, requirements, and product offerings.
Responsibilities:
- Implements standard/common trade and supply chain finance product requests for clients.
- Monitors progress of implementation and/or end-to-end resolution as applicable.
- Responds to implementation requests received through workflow systems, email, and questions from internal partners or clients.
- Conducts research using various bank systems to enable response to client questions and inquiries.
- Responsible for acting as the primary interface with the client to establish all connectivity between organizations.
- Organizes all internal and external activities to ensure a timely and smooth client implementation process related to trade finance products, services, and technology solutions.
- Manage dedicated service mailbox.
- Prioritize client requests, track, and implement eligible items.
- Perform CashPro Trade client setups, establish data transmission connectivity, and support file testing activities.
- Supports internal project requests related to the broader onboarding and implementation process.
- Facilitates client CashPro Trade client training for complex product requests.
Skills:
- Excellent client communication skills (written and verbal).
- Ability to management timelines, display sound judgment, and identify points for escalation using active listening.
- Collaborative, experienced in working with business partners to achieve goals and successfully complete projects and initiatives.
- Good organizational and time management skills.
- Critical thinking & problem-solving skills.
- Ability to coordinate with multiple stakeholders and conflicting priorities.
- Experience with Microsoft Excel, Outlook, PowerPoint, Word.
- Attention to Detail.
- Customer and Client Focus.
- Adaptability.
- Analytical Thinking.
- Active Listening.
- Stakeholder Management.
Desired Qualifications:
- Background in Trade & Supply Chain Finance.
- Trade end to end process and trade products.
- Project management experience.
- Typically individual will have 2 to 4 years Trade experience.
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