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Apple AIML - Annotation Analyst Vietnamese Language Specialist Singapore 755579998
06.06.2024
Description
As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll listen and transcribe audio files and evaluate Siri’s response and language usage, from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements.
Key Qualifications
- Fluency in Vietnamese reading, writing, and comprehension skills to support Vietnamese speaking market
- Fluency in English reading, writing and comprehension skills
- Excellent active listening skills with the ability to understand verbal nuances in the Vietnamese dialect
- Highly organized with strong attention to detail
- Understanding of the APAC region and cultural variations where the Vietnamese dialect is spoken
- Demonstrates attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect
- Ability to independently navigate systems and tools
- Demonstrates integrity and focuses on customer privacy
- Experience in content review or a similar environment, prior testing experience preferred
- Demonstrates flexibility and adaptability to changing work-flows and responsibilities
- Grows with a team where expertise is shared and feedback is welcomed
- Excels at working independently to make timely decisions and take appropriate actions
- Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
- Successfully meets or exceeds targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Ability to maintain focus and aim for high results through large volumes of task
Education & Experience
Bachelors degree or equivalent work experience preferred
Additional Requirements
- Ability to work Monday through Friday with shifts starting between 7am-9am and ending between 4pm-6pm local time.; with scheduling and work flexibility based on business needs
- Positions with language skills require strong grammar and cultural awareness
- Successful completion of a pre-employment assessment and background check
- Successful completion of initial training and certification testing
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