EY Application Support Engineer L3 Lisboa/Porto 

Portugal, Lisbon 

75548005

As a Support Engineer, you will be responsible for providing Level 3 support for a multi microservice application running on cloud infrastructure, ensuring its optimal performance and availability. Your role will involve analyzing logs, managing user access, and possibly performing minor code fixes, as well as executing configuration updates.
You will work closely with the development and DevOps teams to resolve issues and enhance application functionality.

•Provide Level 3 support for applications, troubleshooting and resolving complex issues across the application stack.
•Analyze application logs to identify and diagnose issues, providing timely resolutions to minimize downtime.
•Manage user access and permissions.
•Perform minor code fixes in Java or React to address application bugs and improve functionality.
•Execute configuration updates to enhance application process, performance and user experience.
•Collaborate with the development team to identify recurring issues and propose solutions for long-term fixes.
•Document support processes, solutions, and knowledge base articles to improve team efficiency and knowledge sharing.

Skills and attributes for success
•Excellent problem-solving skills and attention to detail
•Strong communication and interpersonal skills
•Ability to work effectively in a team-oriented environment

To qualify for the role, you must have

•Proficiency in reading and analyzing application logs to troubleshoot issues effectively.
•Experience with programming.
•Excellent problem-solving skills and the ability to work under pressure.
•Strong communication and collaboration skills, with a focus on teamwork.
•Experience with shell and bash navigation.

•Experience with React and/or Java programming.
•Experience with Azure and understanding of cloud-based application architectures.
•Familiarity with monitoring and logging tools (e.g., Splunk, ELK Stack) for application analysis.
•Experience in working with databases and SQL for troubleshooting application-related issues.

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

•Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
•Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
•Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.