Citi Group Customer Solutions Officer 

Philippines, Taguig 

754870338

Responsibilities:

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  

Qualifications:

• Applications are open to Bachelor's degree holder or undergraduates with a minimum of 6 months BPO international experience
• Recent college graduates with no work experience are welcome to jump start your career here in Citi
• Above average English communication skills and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be Filipino citizens or hold relevant residence status

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Retirement Plan
• Transportation Allowance
• Rice Allowance
• Medical and Dental Allowance
• Shift Differential
• Staff Loan
• Tuition Fee Reimbursement
• Bereavement Assistance
• Total of 35 leaves credits in a year

• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs

Time Type:

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